Refund & Cancellation Policy

1. Subscriptions & billing cycles

Paid plans are billed in advance for the chosen period (monthly or annual). Your subscription gives you access to the modules and limits of your plan for that period. Applicable taxes (such as GST) are added where required.

2. Cancellation

• You may cancel your subscription at any time from your account settings or by contacting us.
• Cancellation stops future renewals. Your plan remains active until the end of the current paid period, after which it will not renew.
• We do not automatically refund the unused portion of a current period on cancellation (see refunds below).

3. Refunds

Subscription fees are generally non-refundable. As a goodwill measure, we will consider a refund of a recent charge in cases such as:

• a duplicate or clearly erroneous charge;
• being billed after a timely, properly submitted cancellation; or
• a documented, prolonged failure of the Services that we were unable to remedy.

To request a refund, email billing@zeicle.com within 7 days of the charge with your account details and the reason. Approved refunds are issued to the original payment method, net of any applicable taxes or non-refundable third-party fees.

4. Free trials

Where a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription begins and the applicable fee is charged. No charge is made if you cancel before the trial ends.

5. Failed payments

If a renewal payment fails, we may retry it and notify you. If payment remains outstanding, access may be limited or suspended until the balance is settled, after which the subscription may be terminated.

6. Custom & enterprise engagements

Custom software development, implementation, and professional-services engagements are governed by the specific proposal, statement of work, or agreement for that engagement. Such work is typically scoped and billed by milestone and is non-refundable once the corresponding work has commenced, except as stated in that agreement.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we aim to resolve billing issues quickly. Initiating a chargeback without contacting us may lead to suspension of the account pending resolution.

8. Processing time

Approved refunds are processed within a reasonable period (typically 5–10 business days), after which the time for funds to appear depends on your bank or payment provider.

9. Contact

For any billing, cancellation, or refund request, contact billing@zeicle.com.

Operator: Zeicle Technologies Private Limited
Registered address: Plot No. 337, Industrial Area Phase 2, Chandigarh 160002, India